Onboarding for New Hires
Articulate Rise · E-Learning
A self-paced course walking new employees through their first two weeks, built to replace a three-hour lecture on day one.
- Needs analysis
- Storyboarding
- Articulate Rise
- Accessibility
Problem
New hires spent their entire first day in a lecture and still couldn't find the systems they needed the following week.
Audience
Every new hire, regardless of department, in their first two weeks.
Analysis
Exit interviews with recent hires named the day-one lecture as the least useful part of onboarding — most of it didn't stick until they actually needed it. A shorter, self-paced format that could be revisited was the clear preference.
Solution
A self-paced module that replaces the lecture with short scenario-based screens, so a new hire can finish it between other first-week tasks instead of losing a whole day to it.
Learning objectives
- Recall the four policies covered in week one without a manager prompt
- Locate the internal systems needed for a first paycheck and a first support ticket
Storyboards
AI use
Placeholder text for this demo. A real entry here would name where AI was and wasn't used in the design process.
Early designs
Inside the resource
Overview
- Audience or pilot group
- Pilot cohort — 12 new hires across two departments
- Delivery method
- Self-paced
Issues by priority
| Priority | Issue | Recommendation |
|---|---|---|
| Minor | A few pilot learners clicked past the systems-login screen without actually logging in. | Added a completion gate — the module won't advance until the login is verified. |
Lessons learned
The systems-login screen needed a hard stop, not a soft nudge — a soft one let people click straight past it.
Overview
- Audience or pilot group
- All new hires, company-wide
- Delivery method
- Self-paced
Lessons learned
Opened to every new hire after the pilot fix. No repeat of the login-skip issue.
Data sources
- Completion data
- Post-course survey
Results
Against the success criteria
Partially
Completion and confidence were strong, but the escalation-policy screen didn't stick — worth a redesign before the full rollout.
Reflection & next steps
Fixed the login-skip issue and the escalation-policy screen, then opened it to everyone.
Data sources
- Completion data
Results
Against the success criteria
Yes
Completion rate cleared the 90% target after the revision.